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AI agents for customer operations in Africa and MENA.

AI agents for customer operations in Africa and MENA.

AI agents for customer operations in Africa and MENA.

AI agents for customer operations in Africa and MENA.

We deploy, integrate, and manage AI agents that work in your language, your systems, and your market not a generic tool your team has to figure out.

We deploy, integrate, and manage AI agents that work in your language, your systems, and your market not a generic tool your team has to figure out.

Book a 30-minute call

Book a 30-minute call

Deployed in :

Deployed in :

Morocco, Tunisia, Senegal, Côte d’Ivoire, Kenya, and Nigeria.

Morocco, Tunisia, Senegal, Côte d’Ivoire, Kenya, and Nigeria.

Morocco, Tunisia, Senegal, Côte d’Ivoire, Kenya, and Nigeria.

Deployed with operators, fintechs, and edtech platforms across Africa and MENA.

Deployed with operators, fintechs, and edtech platforms across Africa and MENA.

Book a 30-minute call

80%

80%

Of student inquiries resolved
automatically

80%

Of student inquiries resolved
automatically

80%

Of student inquiries resolved
automatically

3×

3×

Faster partner support
resolution

3×

Faster partner support
resolution

3×

Faster partner support
resolution

5,800

5,800

Operational hours saved
annually

5,800

Operational hours saved
annually

5,800

Operational hours saved
annually

Book a 30-minute call

Most AI agents fail in Africa and MENA.
Most AI agents fail in Africa and MENA.
Most AI agents fail in Africa and MENA.
Most AI agents fail in Africa and MENA.
They don't speak Wolof, Darija, or Sheng

How it works

How it works

How it Works

How it works

1

1

1

We scope it.

We scope it.

We scope it.

We scope it.

AI agents handle high-volume partner requests and route complex issues to the right internal teams.

AI agents handle high-volume partner requests and route complex issues to the right internal teams.

2

2

2

We build it.

We build it.

We build it.

We build it.

AI agents handle high-volume partner requests and route complex issues to the right internal teams.

AI agents handle high-volume partner requests and route complex issues to the right internal teams.

3

3

3

We run it.

We run it.

We run it.

We run it.

AI agents handle high-volume partner requests and route complex issues to the right internal teams.

AI agents handle high-volume partner requests and route complex issues to the right internal teams.

Book a 30-minute call

Book a 30-minute call

Reimagine how work
gets done.

Reimagine how work
gets done.

We identify your highest-impact operations and design AI agents around them.

We identify your highest-impact operations and design AI agents around them.

We identify your highest-impact operations and design AI agents around them.

  • Customer Support

  • Merchant
    Onboarding

  • Sales Qualifications

  • HR and Internal OPS

  • Legal & Compliance

  • Payment
    Collection

  • Admissions & Enrollment

  • Customer Support

  • Merchant
    Onboarding

  • Sales Qualifications

  • HR and Internal OPS

  • Legal & Compliance

  • Payment
    Collection

  • Admissions & Enrollment

Ready to run operations differently?

Ready to run operations differently?

Book a 30-minute call

Your workflows stay intact.

Your workflows stay intact.

MESSAGING & CRM

Our teams handle the full implementation from setup and integration to training and launch, ma

Our teams handle the full implementation from setup and integration to training and launch, ma

iconHubSpot
iconSalesforce
iconWhatsApp Business API
iconZendesk

PAYMENTS & LOCAL

Our teams handle the full implementation from setup and integration to training and launch, ma

Our teams handle the full implementation from setup and integration to training and launch, ma

iconWave
iconMTN MoMo
iconOrange Money
iconStripe

INTERNAL TOOLS

Our teams handle the full implementation from setup and integration to training and launch, ma

Our teams handle the full implementation from setup and integration to training and launch, ma

iconSlack
iconNotion
iconCustom APIs
iconGoogle Sheet

Dedicated local teams who build and deploy with you.

Dedicated local teams who build and deploy with you.

Dedicated local teams who build and deploy with you.

Our teams handle the full implementation from setup and integration to training and launch, making sure every agent is tuned to your language, culture, and context.

Our teams handle the full implementation from setup and integration to training and launch, making sure every agent is tuned to your language, culture, and context.

Our teams handle the full implementation from setup and integration to training and launch, making sure every agent is tuned to your language, culture, and context.

AI to monitor your AI.

AI to monitor your AI.

We don't deploy and disappear. Every agent runs inside a monitoring layer that tracks, evaluates, and improves performance continuously.

We don't deploy and disappear. Every agent runs inside a monitoring layer that tracks, evaluates, and improves performance continuously.

Book a 30-minute call

Resolution tracking

Resolved

82%

Escalated

14%

Unresolved

4%

Real-time visibility into what the agent resolves, escalates, and misses.

Conversation monitoring

4.6/5

CSAT across 2,340 conversations

Intent accuracy

94%

Avg response

12s

Languages

FR, AR, EN

Every conversation scored for quality, intent accuracy, and satisfaction.

Fine-tuning

Last tuned

3 days ago

Prompt iterations

12

Resolution lift

+6.3%

Turning History

Jan

Mar

Monthly prompt refinement and response optimization from real data.

Evaluations

Greeting accuracy

Escalation rules

Language detection

Edge case handling

Payment flow

Pass rate

97.2%

Regressions caught

8

Automated pipelines flag regressions before they reach users.

Book a 30-minute call

Ready to run operations differently?

Ready to run operations differently?

Book a demo

Book a demo

AI agents for customer operations in Africa and MENA.

Case studies

Case studies

Glovo Morocco

Glovo Morocco

GOMYCODE

GOMYCODE

Hub2

Hub2

Learn more

Learn more

How We Work

How We Work

Industries

Industries

Integrations & Tools

Integrations & Tools

AI Learning

AI Learning

AI Performance

AI Performance

Connect

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Email

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DPA

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Get in touch

GDPR compliant

GDPR compliant

.

Meta Verified Business

Meta Verified Business

.

Full audit trail

Full audit trail

.

EU-incorporated SAS

EU-incorporated SAS

© 2026 Palette.AI · SAS registered in France · SIREN 941 081 275

© 2026 Palette.AI · SAS registered in France · SIREN 941 081 275